VIP Service Manager

     Job Description:
 
Build trusted rapport with guests, ensuring discretion and proactive follow through
Promptly address guest requests and resolve concerns with empathy, discretion and urgency, ensuring issues are resolved and logged for continuous improvement
Liaise with Gaming, Market Development, Hotel, F&B, Security, Transportation, Entertainment, Retail and Spa to fulfil guest needs
In coordination with  experience teamleadership to monitor and manage guest itineraries, preferences, and in resort movements in real time
Proactively identify potential issues before they escalate, ensuring guests feel valued and prioritized

Job Requirements:
Good command of Chinese & English
Have experience in Premium / luxury hospitality or Airlines services
Confident and diplomatic verbal communication skills
Familiarity with mobile messaging platforms for guest interaction and team communication 
 
Interested parties please send your resume to mansi@evolution-hr.com
 
 
Post by: EvolutionHR Consultadoria Limitada (Lic. No.3/2010)
 
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