General Manager - Travel Agency

Our client, a well-known travel agency based in Toronto, is seeking a General Manager. This pivotal role will lead their thriving business and oversee the full operational and financial management of the company
 
Key Responsibilities:
Lead and coach a team sales associates to deliver a world-class customer experience
Develop and implement new systems and processes to address customer pain points and improve operational efficiency
Recruit, manage, and retain high-performing team members while fostering a culture of accountability and ownership
Serve as the lead on opening and scaling new office locations across Canada
Oversee all day-to-day operations and be available to assist with urgent customer issues
Willingness and ability to travel internationally to support business expansion and operations
 
Requirements:
Experience in a leadership role within hospitality, retail, or a customer-facing service environment
Demonstrated strength in guest experience, operations, and team development
Financially literate with experience managing budgets, P&L, and operational KPIs
Exceptional communication, interpersonal, and problem-solving skills
Fluency in written and spoken Chinese (Cantonese or Mandarin) is required
 
This position will be based in Toronto, interested parties please send your resume to mansi@evolution-hr.com
 
 
Post by: EvolutionHR Consultadoria Limitada (Lic. No.3/2010)
 
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