Restaurant Manager

A well-known Western style cafe in Taipa Macau is currently looking for Restaurant Manager.
 
Responsibilities:
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Train new and current employees on proper customer service practices
 
Ideal candidate should at least hold a High School Diploma, preferably with specialization in hospitality/restaurant management, with cafe/western restaurant management experience or at least 3 years in supervisory role, familiar with high-quality F&B service and improve SOP for service standard and complaint handling. Good command in Chinese (Cantonese & Mandarin) and English.
 
Interested parties please send resume to christine@evolution-hr.com