Customer Service Executive

Currently looking for Customer Service Executive for a Malaysia BPO company, based in Malaysia or Cambodia.
 
Responsibilities:
Responds to live chats professionally and answer customers' inquiries
Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Support any other ad hoc or administrative duties as assigned
Ensure customer satisfaction and provide professional customer support
Willing to work on shift
Being willing to relocate is highly preferred
 
Requirements: 
Minimum of 1-year experience in any customer service industry, preferably in a virtual environment
Able to work in a fast-paced environment, independent, customer-focused, result oriented & disciplined.
Creative thinking and problem-solving skills
Ability to read and write in English, Bahasa Melayu, and Mandarin
 
Interested parties please send resume to christine@evolution-hr.com
 
EvolutionHR Consultadoria Limitada (Lic. No. 3/2010)